01
Origin & destination
Port, airport or full door address at both ends. City-level is enough to start.
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the lane.
Origin, destination, commodity and volume is all we need. A coordinator replies with an all-in rate inside one business day — with their name and direct line on it.
Direct lines
Reach a person,
not a queue.
Canada
Toronto
Ontario, Canada
CBSA bonded · CIFFA member
CBSA bonded · CIFFA member
United States
Batavia
Illinois, United States
FMC OTI · NVOCC · Chicago rail hub
FMC OTI · NVOCC · Chicago rail hub
Urgent shipment already in motion? Call rather than email — someone will pick up during business hours.
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Before you write
What to include
Sending these four things with your first message usually gets you a firm number the same day rather than a round of questions first.
02
Commodity
What it is, plus the HS code if you have one. This drives duty, restrictions and packing requirements.
03
Volume & weight
Container count, or cubic metres and gross weight. For air, include dimensions — chargeable weight is often volumetric.
04
Cargo ready date
When it can be collected. This determines what space we can realistically hold.
05
Incoterms
EXW, FOB, CIF and so on, if agreed with your supplier. If not, we will help you pick sensibly.
06
Deadline
When it genuinely needs to arrive. This is what decides ocean versus air, and we would rather know up front.